![]() Generates weekly, monthly, and quarterly reports for analysis.Adapts service statistics for each client.Encourages you to expand your services by providing a large talent pool.Such constant training has landed them notable clients such as Ford, Citi Bank, and Axion Energy. They focus on providing a consistent and personalized customer service experience by analyzing critical points and making improvements where required. LinkSolution is a contact center and IT services provider based in Argentina. Triniter offers a transparent pricing of $1299/month/agent. 24/7 customer support with 98.9% customer positive feedback rate.Being in the industry for 10+ years, Triniter provides customer support in 30+ domains.They can provide customer support in 50+ languages, one of the highest in the industry.Create a direct communication channel with customers to boost loyalty.īeing a global leader in the call center industry with offices in US, Philippines and India, Triniter is a go-to outsourcing partner for top companies when it comes to inbound call center outsourcing.Manages your company’s administrative processes through their Backoffice service.Offers debt collection services through email, SMS, live chat, and broadcast.Their 15 years of experience helps them understand the need of the hour – personalized service for both customer acquisition and retention.ĪCC achieves this by incorporating state-of-the-art technology, AI-based research, and information management systems. American Call Center (ACC)Ī leading contact center in Guayaquil, Ecuador, American Call Center (ACC) provides both inbound and outbound multichannel customer service. Ensures service continuity through fail-safe Automatic Transfer Switches (ATS) that automatically transfers to an alternate power source during a power outage.Īvailable on request.Provides a 24/7 personalized telephone answering service.Trains helpdesk agents regarding your product/service to offer quick, relevant support.XACT has partnered with NICE InContact since 2005 to provide their contact center solutions toolkit on the cloud, ensuring data security. ![]() They offer a cost-effective call center outsourcing service to businesses in property management, hospitality and tourism, healthcare, financial services, and e-commerce. XACTīased in Orlando, Florida, XACT is a flexible answering service for companies of all sizes. Helpware offers separate packages for different team requirements. Provides dedicated technical support agents from a variety of tech backgrounds.Recruits and trains agents for customized customer support teams.Offers customer care in 20 languages – English, Spanish, German, etc.Some of their well-known clients include Universal Studios and Headspace. As a result, you’ll notice improved customer satisfaction levels. The CSM helps manage your project and team. They assign a Customer Service Manager (CSM) to each client. They specialize in voice services, non-voice BPO (Business Process Outsourcing), and back-office management. Headquartered in the USA, Helpware is an industry leader with offices in Ukraine, Mexico, the Philippines, and Germany. In the list below, you’ll find companies in the US, Argentina, Ecuador, Ukraine, Bulgaria, Cyprus, and Australia that you can outsource call center services to. However, many other countries also offer excellent call center outsourcing services at prices that might fit your budget. Now, you’ll often find companies outsourcing their customer service to the Philippines or India due to the lower costs. These omnichannel, AI-powered contact centers are often called the future of the customer service industry, and as you’ll see, all of the service providers listed below offer these services. They include support over various channels such as emails, texts, live web chat, and social media - also called omnichannel support. ![]() Top 18 call center outsourcing companiesĬustomer service is no longer just about voice calls. (Click on the links to jump to a specific section) We’ll also cover some standard call center pricing models you should know before signing any contracts. In this article, we’ll highlight top call center outsourcing companies across the globe. Naturally, with so many options, it can be challenging to find the right service partner for your needs.ĭon’t worry. These companies come at various price points and offer new, innovative solutions to customer queries. Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner.
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